Insurance Eligibility and Benefit Verification
Creating happy patients starts from the initial greeting when they walk through your front door. From there, we can do everything right. We can do the perfect crown prep, pick the perfect shade, and our patients leave with a smile. However, the moment they receive an unexpected statement from you in the mail, the trust that your team worked so hard to build is shaken. Yes, patients are ultimately responsible for knowing their insurance benefits and whether or not services will be denied or downgraded by their insurance companies. However, they do look to your front office team or treatment coordinators for their expertise in this area to provide the most accurate estimate possible.
According to DentalEconomics.com, and other reputable research, one of the top reasons a patient change dentists is they’ve had bad experiences with the front office team. Financials that derive from inaccurate treatment estimates are one of the key areas that are perceived by your patients as a bad experience.
At Dentuity, our team has extensive experience with how to produce Insurance Eligibility and Benefit Verification results that best fit the needs of your front office teams and your everyday practices. We have an in-depth understanding of the procedures performed by general practitioners and hygienists, and we will work with you to customize the templates designed to help you maximize the opportunities for these procedures. Our team is equipped with extensive knowledge in PPO, HMO, Capitation and Medicaid plans. In addition, we are also well-immersed in specialty services including Orthodontics, Oral Surgery, Periodontics, Endodontics and Pedodontics.
The founders of Dentuity have combined experience of 30 years in dental operations with a heavy emphasis in front office and Revenue Cycle Management. This experience gives us the competitive edge and taught us the importance of producing results that are user friendly to your treatment coordinators. The time between the doctor diagnosing treatment to the time the treatment coordinator walks in to review financials with the patient is critical. Your Insurance Eligibility and Benefit Verification needs to be concise, easy to follow, and bring attention to coverage limitations that may lead to what otherwise would have been an unexpected denial which breaks the trust everyone invested so much time to build!
Contact us today to discuss this need for your practice! We will help you maximize the efficiency of your front office team, and free up your team to focus on producing happy referring patients.
Interested in this service? Contact us today!
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